Perguntas Frequentes Perfumes Contratipos Eau de Parfum | The Clone

DÚVIDAS


What forms of payment accepted?

In addition to credit card, in which you can pay your purchases up to four times, we also accept cash payment with bank slip.


How long does it take for the payment to be cleared?

Credit card transactions are compensated in a few minutes. For tickets, payment information is received by THE CLONE & CO. in one business day after payment. There is no need to send the voucher. If you can not make the payment of the ticket in time, your order will be automatically canceled and the parts will return to stock.


DELIVERY


What is the delivery time for THE CLONE & CO.?

It depends on the selected delivery mode. Orders can be sent through the Post Office via PAC or SEDEX and the estimated delivery time is informed at the time you are making your request.


How do I track my delivery?

After completing your order you will be able to track each step of your delivery from the Track your order area.


Is it possible to change the delivery address after the closing of my order?

Due to the speed of our process, any need for adjustment after the closing of the order must be evaluated next to our SAC. Please contact us here.


SAFETY


I'll buy at THE CLONE & CO. for the first time. Can I trust you?

Yes! The privacy and security of customers and platform navigation data are a priority for THE CLONE & CO. Bank details are never retained and are always directed to our secure payment partner.


My records are safe with THE CLONE & CO.?

When you place an order we collect the necessary data to process and complete your purchase and allow you to send updates, such as delivery confirmation. Your account is protected by a personal password that can be changed directlye

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CNPJ: 03.700.672/0001-06
Razão Social: The Clone & Co. Comércio e Serviços Digitais Eireli
Endereço: Rua Ribeiro do Vale, 152, Cj. 43 Entrada pela Rua Pitu, 72, Condomínio Veranda LofTof - Brooklin Paulista, São Paulo - São Paulo

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© 2019 The Clone All rights reserved.