Devolução e Troca - Perfumes Contratipos Eau de Parfum | The Clone

Our return policy is 7 days after receipt of the product by the client for the situation of repentance (right of repentance) and 30 days in case of exchange. After the informed periods of the purchase, unfortunately it is not possible to request a refund or exchange.

In order to make a return, the product may not have been used and must be in the same condition that you received it. It should also be in the original packaging.

To make the return, first, contact us by the Contact Form or via e-mail:


Once the return product is received and verified, we will send an email to notify you that we have received your goods for return. We'll also notify you about your approval or rejection of your refund.

If approved, your refund will be processed. We will automatically issue credit to your credit card or payment method within a few days.


If you have not yet received a refund, first check your bank account again.

Then contact your credit card company, as it may take some time for the repayment to be released.

Then contact your bank. There is usually a processing time before you post a refund.

If you have already done all this and have not yet received a refund, please contact us at sac@theclone.coo


You can only request the refund of products with normal price. Unfortunately, it is not possible to request reimbursement for goods on offer.


We only exchange products that are defective or damaged. If you need to exchange it for the same product, send an e-mail to and send your product by means of repatriated logistics at the Post Office to: Rua Ribeiro do Vale, 152, Cj. 43, Entrance to Pitu Street, 72, LofTof Veranda Condominium, Monções City, CEP: 04568-000, São Paulo / SP.


To return the product, you must send it to: Rua Ribeiro do Vale, 152, Cj. 43, Entrance to Rua Pitu, 72, LofTof Veranda Condominium, Cidade Monções, CEP: 04568-000, São Paulo / SP.

The payment of freight will be the responsibility of THE CLONE & CO. TRADE AND DIGITAL SERVICES LTD by means of reverse logistics in the post offices.

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CNPJ: 03.700.672/0001-06
Razão Social: The Clone & Co. Comércio e Serviços Digitais Eireli
Endereço: Rua Ribeiro do Vale, 152, Cj. 43 Entrada pela Rua Pitu, 72, Condomínio Veranda LofTof - Brooklin Paulista, São Paulo - São Paulo

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